General terms and conditions of sale 

From online products to particular or professionnal consumers



These general terms of sale apply to all sales entered on the website.


The website is a service Of 

Nanoe SAS

·      Located : 6 Rue des Frênes, 91160 Ballainvilliers, France

·      Site URL:

·      E-mail :

·      Phone: + 33 9 81 98 33 64

The website markets the Products Following : Material of Impression.

The customer declares that he has read and accepted the general conditions of sale Prior to the passing of his order. The validation of the order is therefore accepted the general conditions of sale.


Article 1-Principles

The present general terms and conditions express the full obligations of the parties. In this sense, the purchaser is deemed to accept them wholeheartedly.

The present general conditions of sale apply to the exclusion of all other conditions, and Applicable to sales in stores or through other distribution and marketing channels.

They are accessible on the website and will, if applicable, be available on any other version or document.

The seller and the purchaser agree that these general terms and conditions govern exclusively their relationship. The Seller reserves the right to change his terms and conditions punctually. They will be applicable as soon as they are Line.

If a condition of sale were to be lacking, it would be considered to be governed by the uses in force in the distance selling sector whose companies are headquartered in France.

These general terms and conditions of sale are valid up 18 July 2020.



Article 2-Content

The purpose of these general terms and conditions is to define the rights and obligations of the Parties in connection with the sale on line of goods proposed by the seller to the purchaser, from the website

These terms and conditions apply only to purchases made on the site of and delivered exclusively in France or Corsica. For any delivery in the DOM-TOM or abroad, a message should be sent to the address E-M Following :

These purchases concern the products Following: Printing material.


Article 3-Pre-contractual information

The purchaser acknowledges having had communication prior to the award of his order and to the conclusion of(u) the contract, in a legible and understandable manner, of the present general conditions of sale and all the information listed in article L. 221-5 of the consumer code.


To the purchaser, in a clear and understandable manner, the Information Following:

-The essential characteristics of the Well

-The price of the property and/or the method of calculating the price 

-And, if there takes place, any additional transportation, delivery or postage charges and any other charges is mandatory.

-In the absence of immediate execution of the contract, the date or time at which the seller undertakes to deliver the good, irrespective of his Price

-Information concerning the identity of the seller, its postal, telephone and electrical details, and its activities, those relatives The legal guarantees, the functionalities of the digital content and, where appropriate, its interoperability, the existence and the modalities for the implementation of the guarantees and other contractual conditions.


Article 4-The order

The buyer has the possibility to place his order online, from the online catalogue and by means of the form that appears therein, for any product, within the limit of the available stocks.

The purchaser will be informed of any indisponibility of the product or of the goods ordered.

For the order to be validated, the purchaser must accept, by clicking in the indicated place, the present general conditions. It will also have to choose the address and the method of delivery, and finally validate the mode of Payment.

The sale will be considered Final:

-After sending to the buyer confirmation of the acceptance of the order by the seller by mail Electronic

-and after cashing by the seller of the entire price.

Any order Is worth acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be in the context of a possible exchange and the guarantees mentioned below.

In some cases, including non-payment, Adress Mistaken or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

If you have any questions about how to follow an order, the buyer must call the : + 33981983364 (Cost of a local call), on the following days and times: from Monday to Friday from 9am to 5pm, or send an email to the seller at the following email address:


Article 5-Electronic Signature

The online supply of credit card number of the purchaser and final validation of the order will be proof of the agreement of The buyer:

-Due amounts owing under the purchase order,

-Signature and express acceptance of all operations carried out.

In the case of fraudulent use of the credit card, the purchaser is invited, upon notice of this use, to contact the seller at the following telephone number: + 33981983364. 


Article 6-Order Confirmation

The seller provides the buyer A copy of the contract, by e-mail.


Article 7-Proof of transaction

Computerized records, kept in seller's computer systems under reasonable security conditions, will be considered as evidence of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable support that can be produced as proof.


Article 8-Information on PRODus

The products covered by these general conditions are those listed on the seller's website and are indicated as sold and shipped by the seller. They are proposed within the limit of available stocks.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred with respect to this presentation, the seller's liability could not be incurred.

The photographs of the products are not contractual.


Article 9-Prices

The Seller reserves the right to change his prices at any time but undertakes to apply the current rates indicated at the time of the order, subject to availability on that date.

Prices are shown in euros. They don't Not take into account the delivery charges, charged in addition, and indicated before the order is validated. The prices take into account the VAT applicable on the day of the order and any change of the VAT applicable rate will be automatically charged on the price of the products of the online store. 

If one or more taxes or contributions, particularly environmental, were to be created or modified, up and down, this change could be passed on to the selling price of product.


Article 10-Method of payment

This is an order with obligation to pay, which means that the ordering involves a settlement of the buyer.

To settle its order, the purchaser has, at his choice, all the Mode of Payments made available to him by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the necessary authorisation to use the method of payment chosen by him, when validating the voucher of Command. The Seller reserves the right to suspend any order management and any delivery in case of refusal of authorisation of payment by credit card from the officially accredited bodies or in case of non-payment. The seller right includes the right to refuse to make a delivery or to honor an order from a purchaser who would not have fully or partially settled a previous order or with which a payment dispute would be in the course of administration. 

The payment of the price shall be made in full on the day of the order, in the following manner:

By payment card by PayPal by cheque by transfer.

 The payment of the price is carried out in All According to the following terms: by payment card by PayPal by cheque by transfer.



Article 11-Availability of products-reimbursement-resolution

Except in cases of force majeure or during the closing times of the online shop which will be clearly announced on the home page of the Site, the shipping times will be, within the limit of the available stocks, those shown below. The shipping times run from the date of registration of the order indicated on the confirmation mail of the order.

For deliveries sends in metropolitan France and Corsica, the period is 4 days from the day following the date on which the purchaser has placed his order, in the following manner: FedeX . At the latest, the deadline will be 30 working days after the conclusion of the contract.

For deliveries in the DOM-TOM or another country, the terms of delivery will be specified to the buyer on a case by case basis.

In case of failure to comply with the agreed delivery date or time, the purchaser must, before breaking the contract, direct then execute it within a reasonable additional time.

In the absence of execution at the expiration of this new period, the purchaser may freely break the contract.

The purchaser will have to perform these successive formalities by registered letter with Accused reception or written on another durable medium.

The contract shall be deemed to be resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime.

The buyer May, however, immediately resolve the contract, if the dates or deadlines given above constitute an essential condition of the contract.

In this case, when the contract is resolved, the seller is obliged to reimburse the purchaser of all the ommes paid, at the latest in the  14 days  Following the date on which the contract was denounced.

In case of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the Election to request either the reimbursement of the sums paid within 14 days of their payment or the exchange of the product.


Article 12-Terms of delivery

Delivery means the transfer to the consumer of physical possession or control the good. The products ordered are delivered in accordance with the terms and time specified above.

The products are delivered to the address indicated by the purchaser on the order form, the purchaser will have to ensure its accuracy. Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the purchaser's expense. The purchaser may, at his request, obtain an invoice to the billing address and not to the delivery address, by validating the option provided for This effect on the purchase order.

If the buyer is absent on the day of the delivery, The courier will leave a notice of passage in the mailbox, which can remove the parcel in the place and during the specified time.

If at the time of delivery, The original packaging is damaged, torn, opened, then the buyer must check the condition of the items. If they have been damaged, the purchaser must absolutely refuse the parcel and note a reservation on the delivery slip (parcel refused because opened or Damaged).

The purchaser must indicate on the delivery order and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product in relation to the delivery order, damaged parcel, broken products...).

This verification shall be deemed to be carried out as soon as the purchaser, or a person authorized by him, has signed the delivery order.

The buyer will then have to confirm by registered mail these reservations to the carrier at the latest in the ten working days following receipt of the article (or articles) and send a copy of this mail by fax or Simple mail to the seller at the address indicated in the legal notices of the site.

If the products need to be returned to the seller, they be requested to return to the seller within 14 days after delivery. Any claim made outside this time limit may not be accepted. The return of the product can only be accepted for products in their state of sale (Packaging, accessories, notice...).


Article 13-Delivery errors

The purchaser must make any claim for delivery error and/or at the latest on the first business day following delivery to the seller on the same day of delivery.of non-conformity of products in kind or in quality in relation to the indications appearing on the order form. Any claims made beyond this time limit will be rejected.

The claim may be made at the choice of The buyer:

- Number of phone :+33 9 81 98 33 64;

- Address Email :

Any claim not made in the rules defined above and within the specified time limits may not be taken into account and will relieve the seller of any liability vis-à-vis the purchaser.

Upon receipt of the claim, the seller will issue an exchange number of the product (s) concerned and communicate it by e-mail to the purchaser. The exchange of a product can only take place after the exchange number has been assigned.

If there is an error in the Delivery or exchange, any product to be exchanged or reimbursed must be returned to the seller as a whole and in its original packaging, in package recommended, to the following address:6 rue des Frenes, 91170 Ballainvillier.

The return costs are At the expense of the seller.


Article 14-Product Guarantee

Legal guarantee of compliance and legal guarantee of hidden defects is the guarantor of the conformity of the goods to the contract, allowing the purchaser to make an application under the Legal guarantee of conformity provided for in articles L. 217-4 and following of the Code of consumption or of the guarantee of defects of the thing sold within the meaning of articles 1641 and following of the code Civil. In Case of implementation of the legal guarantee of conformity, it is recalled that:

-the purchaser has a period of two years from the issuance of the property for Act

-the purchaser may choose between repair or replacement of the property, subject to the cost conditions laid down in article L. 217-17 of the Code of the Consumption

-the purchaser does not have to provide proof of the non-conformity of the property during the 24 months in case of new goods, following the issuance of the property.

In addition, it is recalled What:

-The legal guarantee of conformity applies Regardless of the commercial warranty indicated below

-the purchaser may decide to implement the guarantee against the hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, it can choose between the Resolution of the sale or reduction of the price in accordance with article 1644 of the Civil Code.


Commercial Guarantee

The products sold are also covered by a commercial guarantee to guarantee their compliance and to ensure the reimbursement of the Purchase, replacement or repair of goods. It does not cover defects caused by abnormal or improper use or resulting from a foreign cause of the intrinsic qualities of the products.


Article 15-Right of Retractation 

Application of the right of withdrawal

In accordance with the provisions of the consumer Code, the purchaser has a period of 14 days from the date of delivery of his order, to return any item not suitable for him and request the replace or refund without penalty, except for the return costs that remain at the expense of the purchaser.

Returns are to be carried out in their original state and complete (packing, accessories, leaflet...) allowing them to be re-marketed in the new Tat, accompanied by the purchase invoice.

Damaged, dirty or incomplete products are not included.

The right of withdrawal can be exercised online, using the retraction form available on this website. In this case, an accused Receiving on a durable medium will be communicated immediately to the buyer. Any other form of declaration of withdrawal is accepted. It must be without ambiguity and express the will to retract.

In the event of the exercise of the right of withdraw the period referred to above shall be reimbursed the price of the product (s) purchased and the delivery costs shall be reimbursed.

The cost of return is the responsibility of the purchaser.

Exchange (subject to availability) or reimbursement will be made in a period of one month, and at the latest, within 14 days from the date of receipt by the seller of the products returned by the purchaser under the conditions laid down above.



According to article L221 of the consumer Code, the E Right Of withdrawal cannot be exercised for the Contracts:
-The supply of goods the price of which depends on fluctuations in the financial market beyond the control of the professional and which may occur during the period of withdrawal;

-of fourniture of goods made according to the specifications of the consumer or clearly Custom

-The supply of goods which may deteriorate or expire rapidly;
-The supply of goods that have been unsealed by the consumer has By the delivery and which cannot be returned for reasons of hygiene or health protection;
-The supply of goods which, after being delivered and by their nature, are mixed in an inseparable manner with other articles;
-of has linked with alcoholic beverages whose delivery is deferred for more than 30 days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
-Maintenance or repair work urgently to be carried out at the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;
-Providing audio or video recordings or software When it was unsealed by the consumer after delivery;
-The provision of a newspaper, a periodical or a magazine, except for contracts for subscriptions to such publications;
-Provision of digital content not provided On a material carrier, whose execution began after express prior agreement of the consumer and express renunciation of its right of withdrawal.


Article 16-Force majeure

Circumstances beyond the control of the parties preventing the the performance under normal conditions of their obligations shall be regarded as causes of exemption from the obligations of the parties and result in their suspension.

The party who invokes the circumstances referred to above must immediately notify the other part of their occurrence, as well as their disappearance.

will be considered as cases of force majeure any facts or circumstances irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which do not for be prevented by the latter, despite all reasonable efforts. Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of courts and tribunals France : The blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties peculiar to telecommunications networks external to customers.

The parties will come closer to examine the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.


Article 17-intellectual property

The content of the website remains the property of the seller, the sole proprietor of the intellectual property rights in this content.

Buyers agree to make no use of Content Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement offence.


Article 18-Computer science and freedoms

The personal data provided by the purchaser is necessary to processing of its order and to the preparation of the invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The processing of the information provided by the intermed of the website has been the subject of a declaration with the CNIL.

The purchaser has a right of permanent access, modification, rectification and opposition in relation to the information concerning him. This right may be exerced in accordance with the terms and conditions defined on the site


Article 19-Partial validation

If one or more stipulations of these general conditions are held for invalid or declared such in application Of a law, a regulation or as a result of a final decision of a competent court, the other provisions shall retain all their strength and scope.


Article 20-Non-Waiver

The fact For One of the parties not to avail themselves of an argument by the other party to any of the obligations referred to in these general conditions cannot be construed for the future as a waiver of the obligation in question.


Article 21-Title

In case of difficulty of Interpretation(n) between any of the headings of the clauses, and any of the clauses, the securities shall be declared non-existent.


Article 22-language of the contract

The present general terms and conditions of sale are written in French language. In the(e) If they were translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.


Article 23-Mediation

The purchaser may resort to a conventional mediation, in particular to the Commission of the Mediator to existing sectoral mediation bodies, or any alternative dispute resolution (e.g. conciliation) in the event of a challenge.


Article 24-Applicable law

These general terms and conditions are subject to the application of French law. The Court of competent jurisdiction is the Court of Appeal for disputes which are less than or equal to €10000 or the court of High instance for disputes exceeding €10000. 

This is so for the substantive rules as for the rules of form. In the event of a dispute or a claim, the buyer will address the seller in priority to obtain an amicable solution.


Article 25-Protection of personal data

Collected data:

The personal data collected on this site are the Following:

Account Opening: When creating the user's account, his or her surname, first name, e-mail address; Telephone number; Mailing address; 

Connection: During the Login of the user to the website, the latter records, in particular, his name, first name, connection data, use, location and payment data.

Profile: The use of the services provided on the website makes it possible to a profile, which could include an address and a telephone number.

Payment: As part of the payment of the products and services offered on the website, it records financial data relatives To the bank account or to the the user's credit.

Communication: When the Web site is used to communicate with other members, the data regarding the user's communications is subject to temporary preservation.

Cookies : Cookies are used, Dans the framework of the use of the site. The user has the option of disabling cookies from the settings of his browser.


Use of personal data

Personal data collected from users are intended to Providing web site services, improving them and maintaining a secure environment. Specifically, uses are the Following:

-Access and use of the website by the user;

-Management of the operation and Site optimization web ;

-organization of the conditions of use of the Services of Payment

-Verification, identification and authentication of data transmitted by the user;

-Proposal to the user of the possibility of communicating with other users of the site web ;

-Implementation of assistance Users

-Personalization of services by displaying advertisements based on the user's browsing history, according to his Preferences

-Prevention and detection of fraud, malware (malicious software or malware) and incident management of Security

-Management of any disputes with the Users

-Sending of commercial and advertising information, depending on the preferences of the user.

Sharing personal data with third parties

Personal data may be shared with third party companies in the case of Following:

-When the user uses the payment services, for the implementation of this eService, the website is in contact with third-party banking and financial companies with which it has spent Contracts

-When the user publishes, in the free comment areas of the website, information accessible to the public ;

-When the user authorizes the Web site of a third party to access its Data

-When the website uses the services of providers to provide user assistance, publicity and payment services. These providers have a success limited to the data of the user, in the context of the execution of these benefits, and have a contractual obligation to use them in accordance with the provisions of the regulations applicable in the protection of data of character personnel ;

-If required by law, the website may carry out data to respond to claims against the website and comply with the administrative procedures and Judicial

-If the website is involved in a(e) Merger, acquisition, disposal of assets or proceedings for judicial redress, it may be required to assign or share all or part of its assets, including personal data. In this case, users would be info Reports, before the personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software and physical measures for digital security to protect personal data from tampering, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the safety of the transmission or Information storage on the Internet.

Implementation of user rights

In accordance with the rules applicable to personal data, users have the following rights, which they may exercise in making their Request to the following address:

·      The right of access: They can exercise their right of access, to know the personal data concerning them. In this case, prior to the implementation of this right, the website may request evidence from the identity of the user in order to verify its accuracy. 

·      The right to Correction: If the personal data held by the website are inaccurate, they may request updating of the information.

·      The right to remove Data : Users may request the deletion of their personal data in accordance with applicable data protection laws. 

·      The right to the limitation of the Treatment: Users can ask the website to Limit the processing of personal data in accordance with the assumptions provided by the RGPD. 

·      The right to oppose the treatment of Data: Users may object to the data being processed in accordance with the assumptions set out in the by the RGPD.  

·      The right to Portability: They may request that the website provide them with the personal data provided to them to submit them to a new website.

Evolution of this clause

The website reserves the right to contribute any amendment to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the website agrees to publish No New version on its website. The website will also inform users of the change by e-mail, within a minimum of 15 days prior to the effective date. If the user does not agree with the terms of the new redact Of the personal data protection clause, he has the option of deleting his account.


Annex : 


Withdrawal form 

(To be comfarted by the consumer,

And to send by recomanded letter with acknowledgement of receipt,

In The maximum period of 14 days following the date of conclusion of the contract of delivery)



Withdrawal form


To the attention of :


Located to :  6 rue des Frênes, 91160 Ballainvilliers, France

Number of Phone : +33 9 81 98 33 64

Address Email :


Je vous notifie, par la présente, ma rétractation du contrat portant sur la prestation de service, commandée le :  .........


First and last name of Consumer: .................

Address of Consumer: .................


Date : ..................


Signature of the consumer







Consumer Code

Article L. 217-4: "The seller delivers a good in accordance with the contract and responds to defects of conformity existing in The Deliverance.

It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when it has been charged by the contract or has been carried out under its responsibility. "


Article L. 217-5: "Le Well is in accordance with the contract:

1 ° If it is specific to the usual expected use of a similar property and, where applicable:

-If it corresponds to the description given by the seller and has the qualities which he has presented to the purchaser in the form of sample or model;

-If it presents the qualities that a purchaser can legitimately expect in respect of public declarations made by the seller, by the producer or by his representative, in particular in advertising or labelling;

2 ° or if it Presents the characteristics agreed upon by the parties or is peculiar to any special use sought by the purchaser, brought to the knowledge of the seller and that the latter a Accepted. "


Article L. 217-6: "The seller is not required by the Public statements of the producer or his representative if it is established that he did not know them and was not legitimately able to know them ".


Article L. 217-7: "Defects in conformity which appear within twenty-four from the issuance of the property are presumed to exist at the time of the grant, unless evidence Contrary. For Used goods sold, this period is set at six months. The seller can fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked. "


Article L. 217-8: "The purchaser is entitled to require the conformity of the property to the contract. He cannot, however, challenge compliance by invoking a defect that he knew or could not ignore When he contracted. The same is the same when the defect originates in the materials it has provided. "


Article L. 217-9: "In the event of a failure to comply, the purchaser chooses between repair and replacement of the Ok. However, sells may not proceed according to the buyer's choice if this choice results in a clearly disproportionate cost in relation to the other modality, given the value of the property or the importance of the defect. It is then required to proceed, except According to the method not chosen by the purchaser. "


Article L. 217-10: "If the repair and replacement of the property are impossible, the purchaser can return the property and be given back the price or keep the property and be returned a part of the price. The event Faculty is Open: 1 ° If the solution requested, proposed or agreed in accordance with article L. 217-9 cannot be implemented within one month after the buyer's claim; 2 ° or if this solution cannot be without inconvenient Customer major for the latter given the nature of the property and the use it seeks. However, the resolution of the sale cannot be pronounced if the failure to comply is minor. "


Article L. 217-11: The application of the provisions of articles L. 217-9 and L. 217-10 takes place At no cost to the buyer. These same provisions do not preclude the allocation of damages.


Article L. 217-12: "The action resulting from the failure to comply is prescribed by two years from the Deliverance of Good. "


Article L. 217-13: "The provisions of this section do not deprive the purchaser of the right to exercise the action resulting from the redhibitory defects as it results from articles 1641 to 1649 of the Civil Code or any other action by Contractual or extra-contractual nature recognized by the law. "


Article L. 217-14: "The recourse action is feared to be exercised by the final sale against the successive sellers or intermediaries and the producer of the tangible movable property, according to The principles of the Civil Code.


Article L. 217-15: "The commercial guarantee means any contractual commitment of a professional to the consumer in order to reimburse the purchase price, the replacement or the repair of the property or the any other service in relation to the property, in addition to its legal obligations to guarantee the conformity of the property. 
The commercial guarantee is the subject of a written contract, a copy of which is given to the purchaser. 
The contract specifies the Content of the guarantee, the terms of its implementation, its price, duration, territorial extent and the name and address of the guarantor. 
In addition, it clearly and accurately mentions that, irrespective of the commercial guarantee, the seller remain the legal guarantee of conformity referred to in articles L. 217-4 to L. 217-12 and that relating to the defects of the thing sold, under the conditions laid down in articles 1641 to 1648 and 2232 of the Civil Code. 
The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the Civil Code are fully reproduced in the contract. 
In case of non-observance of these provisions, the guarantee remains valid. The buyer is in Right to avail themselves of it. "


Article L. 217-16: "Where the purchaser requests the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of a movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the remaining guarantee.

This period runs from the request for intervention by the purchaser or from the availability for repair of the property in question, S(i) This provision shall be made after the request for intervention. "


Code civil

Article 1641: "The seller is bound by the guarantee because of the hidden defects of the thing sold which make it unfit for the use to which it is intended, or which decrease So much that use, that the buyer would not have acquired it, or would have given only a lesser price, if he had known them. "


Article 1648: "The action resulting from the redhibitory defects must be brought by The purchaser, in A two-year time limiter of the discovery of Vice. In the case provided for in article 1642-1, the action shall be lodged, barely of foreclosure, within one year after the date on which the seller may be discharged of defects or conformity» apparent.